Case Study: Exelon achieves post-merger process standardization with Interfacing process mapping tools

Exelon maps 150 processes in under 4 months with Interfacing

Exelon Corporation, a major energy provider formed from a merger, faced the challenge of rapidly mapping and unifying approximately 150 business processes across its new operations. To streamline its post-merger integration and align its strategy with execution, the company engaged vendor Interfacing and leveraged its Charter and Designer process simulation tools.

Interfacing's solution enabled Exelon to create accurate, interactive models of its core operations and build a standardized, process-based portal for real-time knowledge sharing. This initiative resulted in improved organizational alignment, cross-functional communication, and a foundation for continuous improvement. The scalable framework supported Exelon's vast operations, which include over 16,500 megawatts of nuclear capacity and a 5 million customer base, turning the merger into a strategic advantage.

Exelon Corporation