Case Study: Equifax achieves global ITSM standardization and ITIL® compliance with Interfacing’s Enterprise Process Center®

Equifax standardizes ITSM across 14 countries with Interfacing

Equifax, a global leader in credit and data analytics, faced the challenge of standardizing its IT service management processes across 14 countries to ensure consistent performance and governance. To modernize its operations and achieve ITIL compliance, Equifax needed a centralized platform beyond simple flowcharts and partnered with Interfacing for a solution.

Interfacing implemented its Enterprise Process Center (EPC) as a global BPM platform, enabling Equifax to map and standardize ITSM processes in real-time. The solution significantly improved process efficiency, accelerated ITIL certification, and enabled metric-driven decisions. By using Interfacing's EPC, Equifax transitioned to a single, agile platform for global IT governance, strengthening operational alignment and innovation.

Equifax