Case Study: Equifax achieves global ITSM standardization with Interfacing's Enterprise Process Center

BPM Helps Equifax Align its Global Operations

Equifax, a global leader in information solutions, faced the challenge of standardizing its IT service management processes across its international operations to improve service delivery and meet customer expectations. To address this, they partnered with vendor Interfacing to utilize their Enterprise Process Center (EPC) as a centralized platform for process development.

The solution from Interfacing provided Equifax with a holistic tool to map, analyze, and standardize its processes according to ITIL® frameworks. This enabled faster process mapping, effective gap analysis, and streamlined implementation of IT controls. As a result, Equifax established a foundation for continuous process improvement, saving valuable time and money while positioning the company to increase process efficiency and meet its time-to-market demands.

Equifax

Dave McCloskey

North American BSM Leader