Case Study: Bombardier Aerospace achieves 45% higher throughput with Interfacing's process management platform

Bombardier Aerospace boosts throughput 45% with Interfacing

Bombardier Aerospace faced the challenge of scaling its Program & Customer Support operations to meet a sharp rise in aircraft sales without a proportional increase in resources. Siloed practices and inefficient hand-offs between departments were causing delays and inconsistencies. To address this, Bombardier partnered with vendor Interfacing and used its Charter and Designer tools to establish a unified process foundation.

The solution involved modeling a critical customer-facing process from start to finish, which was tested using simulation. With Interfacing's platform, Bombardier achieved a 45% increase in throughput, a 21% reduction in processing time, and a 27% drop in elapsed time per request. This operational transformation provided real-time monitoring and empowered data-informed decisions, directly boosting customer satisfaction.

Bombardier Aerospace