Case Study: Agence Métropolitaine de Transport (AMT) streamlines process transformation with Interfacing Enterprise Process Center

Agence Métropolitaine De Transport completes process transformation in 9 months with Interfacing

The Agence Métropolitaine de Transport (AMT), a government agency responsible for public transit in Montreal, faced a significant challenge during its organizational transition. It needed a clear vision of its operating model and a complete inventory of its business processes, which were inconsistently documented in MS Visio or entirely missing. To guide this transformation, AMT retained the services of Interfacing and its Enterprise Process Center (EPC) solution.

Interfacing implemented the EPC to document, standardize, and centralize AMT's business processes, converting them from Visio into the new system. This provided the transition committee with an analytical tool to assess the impact of organizational changes and make better-informed decisions. The project was completed in nine months, equipping the new entities with a tool to optimize operations and providing employees with updated documentation on their changing responsibilities. Interfacing's solution was crucial for enabling a smooth and well-planned organizational transition.

Agence Métropolitaine De Transport (amt)