Case Study: Sofiyska voda reduces business process steps by 43% with InterConsult Bulgaria

Sofiyska voda cuts business process steps by 43% with InterConsult Bulgaria

The customer, Sofiyska voda, a major water utility provider in Bulgaria, faced challenges with inefficient business processes and sought to implement a new information system while controlling budget and scope risks. They engaged the vendor InterConsult Bulgaria to leverage their expertise in process optimization and the ARIS Business Architect tool to define the project.

InterConsult Bulgaria's solution involved analyzing and improving the client's business processes prior to implementation and then automatically generating functional requirements from the new process models. The results were significant, with business process steps reduced by an average of 43% and data duplication eliminated. This provided Sofiyska voda with a complete system scope for vendor selection and effective implementation control, as noted by their Customer Service Director.

Sofiyska voda