Case Study: Santana Motors streamlines global after-sales with Interactive SPares

Santana Motors manages 20K+ spare parts codes with Interactive SPares

Santana Motors, a historic European off-road vehicle manufacturer, faced the challenge of reviving its global brand and supporting both its classic and new vehicles. They needed a sophisticated, cloud-based platform to manage their worldwide dealer network, spare parts catalog, warranty claims, and after-sales services. They selected Interactive SPares to provide this comprehensive after-sales solution.

Interactive SPares implemented its cloud platform, which included an interactive electronic parts catalog, online B2B spare parts sales, and a digital warranty management system. This provided Santana's global dealers with real-time parts information, streamlined ordering, and efficient claims processing. The solution empowered Santana Motors to effectively manage its complex after-sales operations across over 50 countries, supporting more than 20,000 active part codes and ensuring a high-quality experience for its dealer network and end customers.

Santana Motors