Case Study: Pramac s.p.a. streamlines spare parts after-sales and boosts efficiency with Interactive SPares

Pramac s.p.a. reduces after-sales management costs with Interactive SPares

Interactive SPares worked with Pramac s.p.a., a top international manufacturer of generators and industrial transportation systems. The customer's challenge was the complete lack of an automated system for managing after-sales care and spare parts sales, which resulted in inefficient manual processes and a high volume of daily phone calls and faxes.

The solution implemented by Interactive SPares involved converting printed documents and creating a complete turnkey system, which included an e-commerce website for spare parts and technical information. This streamlined processes across multiple departments. According to the after-sales manager, the project was extremely innovative and met all expectations, resulting in a significant reduction in management costs and a positive impact on corporate image.

Pramac s.p.a.