Case Study: Pramac s.p.a. streamlines spare parts sales and after-sales service with Interactive SPares

Pramac s.p.a. - Customer Case Study

Pramac s.p.a., a top international manufacturer of generators and industrial transportation systems, needed a better way to manage after-sales service and spare parts sales. Before working with Interactive SPares, the company had no automatic system for handling online orders, technical documentation, or the high volume of daily phone calls and faxes received by the after-sales department.

Interactive SPares implemented a turnkey software solution that automated spare parts management, standardized online ordering, and gave registered users access to machine information such as wiring diagrams, manuals, training videos, and updated catalogues. The project also created an e-commerce site for spare parts and streamlined processes across several departments, helping Pramac reduce management costs and improve its corporate image.

Pramac s.p.a.

Marco Parronchi

Sales Care Manager