Case Study: Caffini s.p.a. streamlines spare parts support and e-commerce with Interactive SPares

Caffini s.p.a. - Customer Case Study

Caffini s.p.a. needed to improve its after-sales support as its overseas business expanded, especially its spare parts service. Customers increasingly wanted 24/7 access to web-based support, while Caffini also had to stay within budget and meet strict security requirements, so it turned to Interactive SPares and its cloud-based platform.

Interactive SPares implemented a cloud solution with electronic spare parts catalogues, spare parts e-commerce, machine download areas, and centralized web user administration. The portal quickly delivered results, with 99% of the spare parts catalogues uploaded within a week, and it centralized information in one system to reduce catalogue management costs and make spare parts purchasing easier for customers and service centres.

Caffini s.p.a.