Case Study: TelstraSuper achieves business continuity and rapid disaster recovery with Interactive

Telstra Super invokes their business continuity plan when an unexpected disaster strikes

Telstra Super, a large Australian corporate super fund, faced a challenge with the ownership and documentation of its business continuity and disaster recovery plans. To improve their preparedness, they turned to their existing vendor, Interactive, to enhance their business continuity planning (BCP) with better documentation and on-site simulation testing.

Interactive worked closely with Telstra Super to implement and test its disaster recovery data centre service. When a burst water pipe flooded their office, the plan was successfully invoked. Interactive provided the facility and flexibly scaled up their solution, allowing customer service and other critical functions to continue with minimal disruption. This real-world incident demonstrated the solution's value, strengthened the partnership, and increased internal respect for Telstra Super's BCP, managed by Interactive.

TelstraSuper

Sam Muir

Support Services Manager