Case Study: SEEK Limited achieves superior IT systems availability with Interactive Pty Ltd

SEEK finds the solution to IT systems availability

SEEK Limited, a major Australian online employment marketplace, faced the risk of lost productivity and revenue due to inflexible hardware warranties and extensive maintenance delays from its previous provider. To ensure business continuity and minimize downtime for its critical IT infrastructure, SEEK turned to the vendor Interactive for a bespoke hardware maintenance solution.

Interactive developed a customized Service Level Agreement (SLA) for SEEK, which included a guaranteed two-hour onsite response time, a significant improvement over the previous four-hour response. This solution, along with local parts availability and expert engineering support, maximized the service life of SEEK's hardware and ensured systems were rarely down long enough to impact operations. Interactive's support significantly reduced maintenance costs and directly improved SEEK's bottom line.

SEEK Limited

Mithran Naiker

Infrastructure Services Manager