Case Study: Office Information Australia achieves reliable remote client support with Interactive Pty Ltd

Office Information Australia - Customer Case Study

Office Information Australia, a premier information management solutions provider, needed a better way to support mission-critical systems for remote clients across Western Australia. Its customers wanted more flexibility and less downtime than standard next-business-day support contracts could provide, especially when waiting several days for replacement parts.

Interactive Pty Ltd provided a local parts and maintenance solution, using local warehouses and engineers in Perth to deliver rapid response support. The result was 100% spare part availability, on-site engineer support in as little as 2 hours, and stronger service levels for OIA and its clients.

Office Information Australia

Andrew Bagnara

Customer Success Manager