Case Study: Lumley Insurance achieves over 50% savings and faster IT recovery with Interactive

Lumley Insurance - Customer Case Study

Lumley Insurance, an Australian insurance group with 850 employees, was facing costly and inefficient IT hardware maintenance from their previous provider. This unreliable support led to significant server downtime and operational risks. They turned to the vendor Interactive for a tailored hardware maintenance solution to maximize their critical IT equipment uptime.

Interactive implemented a personalized maintenance and support plan for Lumley's Intel, SUN, and Cisco equipment across 13 offices. This included guaranteed spare parts availability and rapid on-site engineer response. The solution resulted in immediate savings of over 50% on previous maintenance costs and ensured minimal business disruption from hardware failures.

Lumley Insurance

Ian Sneddon

ITS Support Services Manager