Case Study: Queensland Studies Authority achieves 100% service quality with Interactive Pty Ltd

Interactive scores 100 % in service quality for Queensland Studies Authority

The Queensland Studies Authority, an educational body, faced challenges with inefficient hardware maintenance for its multi-vendor IT systems, leading to delays and difficulties sourcing parts. To address this, they partnered with vendor Interactive to consolidate their support services.

Interactive provided a single point of contact, a dedicated engineer, and guaranteed 100% local parts availability and rapid on-site response times. As a result, the customer achieved significant cost effectiveness and complete business peace of mind, ensuring maximum system uptime and operational continuity.

Queensland Studies Authority

Bernard Wright

IT Manager