Case Study: Inkline IT achieves reliable mission-critical infrastructure support with Interactive Pty Ltd

Inkline IT - Customer Case Study

The customer, Inkline IT, partnered with vendor Interactive to address a critical challenge for their client, Carsales.com.au. This major online organization relied on a 3PAR SAN infrastructure, and any extended downtime would severely impact their business. Inkline IT needed a support solution that could guarantee high availability and rapid response times to protect this mission-critical system.

Interactive provided a tailored infrastructure support solution, offering superior service levels that exceeded those of the original vendor. The solution included a 100% parts availability guarantee and the assurance of an engineer being on-site within two hours, providing Carsales.com.au with confidence and peace of mind. This partnership allowed Inkline IT to enhance their service quality and reputation, ensuring their client's infrastructure remained reliably operational.

Inkline IT

Craig Amour

Director of Sales