Case Study: Cabrini Health achieves faster IT response times and 20% cost savings with Interactive Pty Ltd

Healthcare provider has rapid response IT solution

Cabrini Health, a not-for-profit healthcare provider, was facing challenges with its IT hardware maintenance. Their previous provider caused slow response times, helpdesk delays, and missed service level agreements, all while the organization needed to manage its budget effectively. Cabrini Health engaged vendor Interactive for a critical IT hardware maintenance and support solution.

Interactive implemented a tailored maintenance solution for Cabrini Health's Cisco equipment, HP servers, and printers. The vendor provided a dedicated engineer who often arrived on-site within 30 minutes, two-hour support SLAs, and 100% parts availability. This resulted in a 20% reduction in previous IT costs, allowing the healthcare provider to redirect savings back into community services.

Cabrini Health

Eddie Harrison

Information Services Manager