Case Study: Aldi achieves greater IT flexibility and cost savings with Interactive Pty Ltd end-of-service support

ALDI - Customer Case Study

Aldi, the family-owned discount supermarket chain with more than 550 stores in Australia, needed a better way to manage its complex IT environment as it expanded rapidly. With multiple vendors, ageing hardware, and critical store and distribution networks to protect, Aldi turned to Interactive Pty Ltd for end-of-service-life support and hardware maintenance.

Interactive Pty Ltd implemented a single hardware maintenance contract with 24/7 Australian-based service desk support for Aldi’s Cisco, IBM and Dell devices, backed by local warehouses and premium SLAs including two-hour onsite response for critical issues. The solution simplified support, restored faulty equipment quickly, and helped Aldi keep operations running smoothly while reducing costs, extending the life of end-of-life assets, and gaining flexibility to add or remove devices as needed.

Aldi

Reyner Stephens

National IT Director