Interactive Intelligence B2B Case Studies & Customer Successes

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

Financial Software and Services Provider Improves Customer Response Time Using Communications-Based Process Automation Solution

ABC Financial

Jill Dozier

Chief Operations Officer

AFAS successfully integrates CIC and Microsoft® Lync™

AFAS Software

Martijn Delahaye

Marketing Manager

Aiphone Provides “Big Company” Contact Center Service with Small Staff, Using Enterprise IP Telephony and Web Self-Service

Aiphone

Doug Niman

Network and Domino Administrator

All-in-one solution improves client services in Allianz Group

Allianz

Jolanta Stockinger

Call Center Director, Allianz Group

Allianz-Ţiriac Asigurări Improves Customer Service with an All-in-One Solution

Allianz-Ţiriac Asigurări

Adriana Ohanisian

Customer Care Director, Allianz-Ţiriac Asigurări

Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications Application

Alta Resources

David Coe

Chief Information Officer

Mortgage Provider Integrates All-inOne IP Communications Software Suite with Salesforce

American Advisors Group (AAG)

Christopher Mullins

Chief Operating Officer

Credit Union Upgrades to Version 4.0 of the Interactive Intelligence All-in-One IP Communications Software Suite

Americas Credit Union

Dylan Mathews

Director of IT, ACU

Collection Firm Deploys All-in-One IP Communications Software Suite for Combined Contact Center and Dialer Solution

Apex Financial Management

Robert Ezsak

Director of Information Technology

Consumer Electronics Retailer Deploys All-in-One IP Communications Software Suite

B & H Foto & Electronics Corp

Levy Mertz

Systems Manager

Bentley Systems Deploys Integrated All-in-One IP Communications Software Suite and Microsoft® Lync® Solution

Bentley Systems

Janie Gordon

Director of Global Infrastructure

Blinds.com Deploys Communications-Based Process Automation Software

Blinds.com

Martin Claggett

Director of Operations

Blinds.com Deploys All-in-One IP Communications Software Suite Enterprise-Wide

Blinds.com

Steve Riddell

VP of Operations

Effective Customer Service in Bank Ochrony Środowiska

BOS Bank

Jaromir Tomaszewsk

BOS Bank

Law Firm Deploys Enterprise IP Telephony System by Interactive Intelligence

Broyles Kight & Ricafort LLP

John Broyles

Partner and Practicing Attorney

Camden Property Trust Deploys Communications-Based Process Automation Software

Camden Property Trust

Alison Hall

Director

Credit Union Deploys All-In-One IP Communications Software Suite

Campus USA

Jennifer Willis

Contact Center Branch Manager

CAPITAL Card Services Improves Contact Center Agent Performance with All-in-One IP Communications Software Suite

CAPITAL Card Services

Jill Point

Senior Vice President

Healthcare Services Company Deploys All-in-One IP Communications Software Suite

Carenet

Justin Blankenship

Vice President of IT

Magazine Subscription Fulfillment Company Uses Speech Recognition

CDS Global

Marc Francisco

Senior Product Manager for Customer Service Systems

Interactive Intelligence system in the National Agricultural Census and the National Census of Population and Housing

Central Statistical Office

Janusz Dygaszewicz

Director, Central Census office

Multi-channel IVR Increases Operation Efficiencies

Ci Direct

Utility Company Upgrades Interaction Management Platform to Accommodate Growth

Citizens Gas & Coke Utility

Andrew Proctor

Vice President of Information Services

Global Provider of Cloud-based Collaboration Services Deploys Integrated Contact Center, Remote Web Support, and CRM Solution

Citrix

Seth Woltz

Director

Medical Accreditation Firm Deploys Unified IP Communications Solution

COLA

Larry Senior

IT manager

Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service

Creative Memories

Gail Stanger

Director of Consultant Services

Credit Union Reduces Costs By Integrating Branch Offices Using All-in-one IP Communications Software Suite

Credit Union of America

Richard Logan

IT Manager

Gaming Software Provider Dramatically Improves Multichannel Contact Center Performance Using Interactive Intelligence Software

CryptoLogic

A. J. Slivinski

Contact Center Director and Managing Director, WagerLogic

Travel Insurer Gains Competitive Edge with Personalized Customer Service Using All-in-One IP Communications Software Suite

CSA Travel Protection

Ann Marie Henderling

Manager of IT Operations

Home Security and Satellite TV Dealer Builds Innovative Work Environment Using All-in-One IP Communications Software Suite

DEFENDER Direct

Gregg Albacete

Chief Information Officer

Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers

Delta Dental Plan of Wisconsin

Karen Johnson

Vice President of Operations

Enterprise Software Provider Deploys Integrated Contact Center Automation and Customer Experience Software Suites

Deltek

Brian Daniell

SVP of Customer Care

Credit Union Simplifies with SIPbased IP PBX Communications Solution

Dupaco Community Credit Union

Steve Ervolino

Vice President of Information Services and Technical Support

Outsourced Contact Center for Education Market Deploys Bundled Communications System

Education Sales Management (ESM)

Murray Smith

Vice President of Business Development and Marketing

Outsourced Contact Center Deploys Cloud Solution with Eye Toward Future

EMS Inc

Paul Staehlin

Director of Operations, EMS

Technology Solutions Provider for Legal Firms Chooses SIP Device for High-Quality, Low- Cost IP Desk Phone Alternative

Epiq Systems

Francis Hawthorne

Contact Center Manager

All-in-One IP Communications Software Suite Helps Unify Branch Offices While Reducing Credit Union Costs

Financial Center

Dennis Clark

Assistant Vice President of Information Systems

Student Loan Servicing Firm Revamps Communications System

Firstmark Services

Bob Beiersdorf

Vice President and General Manager

Credit Union Consolidates Communications Infrastructure with All-in-One IP Communications Software Suite

FORUM Credit Union

Cameron Piercefield

Vice President of Technology

Genesco Uses Communicationsbased Process Automation Software to Streamline Contact Center Processes

Genesco

Nelson Boren

Vice President of the Journeys Group

Glenview State Bank Deploys All-inOne IP Communications Software

Glenview State Bank

Göteborg Energi: The Benefits of Buying CIC

Goteborg Energi

Mikael Hedin

System Administrator

Healthcare Benefit Management Provider Deploys All-in-One IP Communications Software Suite

HealthHelp

Steve Spar

Chief Information Officer

Teleservices Provider Deploys All-in-One IP Communications Software Suite to Support 3,000 Agents Across 30 Contact Centers

InfoCision

Mike Herston

Vice President of Call Center Technology

Full Integration of Customer Service Processes

ING Bank

Arkadiusz Zdebel

Head of Call Center Project

Interactive Intelligence cloud communications solution integrates with screen-reading software to give CSRs who are blind or visually impaired faster access to information

InspiriTec

Peter Johnson

Senior Telephony Engineer

Casino Gaming Technology Firm Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite

International Game Technology

Doug Owen

Manager, Service Desk and Support

Purchasing Co-op for SUBWAY Improves Customer Service Using Application-Rich IP PBX

IPC

James Esposito

Director of Operations

Irwin Mortgage Enjoys Maximum Rate of Return from Combined Cisco/Interactive Intelligence Solution

Irwin Mortgage

Jason Perry

Information Systems Manager

Transportation and Logistics Company Chooses All-Software IP PBX as Part of Disaster Recovery Initiative

Langham Logistics

John Huybers

Director of Global Information Technology

Strengthens its Competitivness by Investing in Interactive Intelligence

Lansforsakringar

Rakel Sandström

Head of Business Support

Lasik MD Reduces Telephony Costs by $30,000 Annually with All-in-One IP Communications Software Suite

Lasik MD

Lapierre

Lasik MD

Customer service system tailored for business needs

mBank

Łukasz Opoka

Head of the Planning and Development Department

MCAP dramatically reduces expenses for maintenance and customization, while improving service to customers and lenders

MCAP

Susan Motz

Director of IT

Memira increases their service level by implementing a new contact center solution

Memira

Daniel Gellerbrink

CIO, Memira

Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and Ease-of-Customization

MidwayUSA

Joel Felten

Vice President of Information Systems

Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience

MOHELA

Laura Catlett

Director, Contact Center

Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite

MOHELA

Don Bertie

CIO

Fitness Retailer Uses IP-based Unified Communications Software Suite to Cost-effectively Deliver Global Phone Service

Nautilus

Duane Longhofer

Telecom Manager

Vehicle Protection Plan Provider Chooses Communications-as-aService for Growing Contact Center

Naviss Direct

Art Pender

COO

Netshoes reduces caller wait time and average call length, while doubling sales orders

Netshoes

Juliana Ferrite

Customer Service Center Manager

New Era Tickets Chooses Communications-as-a-Service

New Era Tickets

Thatcher Young

Director of Call Centers

Property and Casualty Insurer Chooses All-in-One IP Communications Software Suite

New York Central Mutual

Bill Couperthwait

Vice President of Customer Service

All-in-One IP Communications Software Suite Helps Faculty and Students Connect

North Central Michigan College

Glenn Cerny

Former Dean of Technology and Business Services

CIC Enhances Nowa Era Publisher’s Customer Service

Nowa Era

Wojciech Sak

CRM director, Nowa Era

Distance Learning School Migrates to an All-Software, Application-Rich IP PBX

OHDELA

Corey Toth

IT and Communications Manager

Teleservices Firm Deploys Unified Communications Software Suite to Cost-effectively Deliver MultiChannel Customer Service

PATLive

Glen Davidson

PATLive

Philips Chooses Communicationsas-a-Service Solution for Global Contact Centers

Philips

Erwin Thomas

Senior Director of Customer Care Solutions Center

Cycling Products Distributor Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite

Quality Bicycle Products

Thomas Moore

Telecom Administrator

Cycling Products Distributor Deploys All-in-One IP Communications Software Suite

Quality Bicycle Products

Thomas Moore

Telecom Administrator

CIC in Raiffeisen Bank: Lower costs and more efficient customer service

Raiffeisen Bank International

Jacek Późniewski

Customer Service Technology Development

Customer Interaction Center® (CIC) for a Large Offshore Contact Center

Rainmaker Asia Systems

Andrew Sarakinis

Vice President Asia Pacific & General Manager

Outsourced Contact Center Deploys All-in-One IP Communications Software Suite

RDI

Jim Borum

Senior Vice President

Water Heater Industry Pioneer Chooses Cloud-based Communications-as-a-Service Solution

Rheem

Darryl Riggs

Manager of Customer Care

PBX Replacement Software Boosts Operational Efficiencies for the Small Enterprise

Server Products Inc.

Ron Ripple

Vice President of Server Products

SERVODATA - Customer Case Study

SERVODATA

Klaus Schnurbus

Business Director, SERRVODATA GmbH

Shinsei Bank Deploys All-in-One IP Communications Software Suite by Interactive Intelligence

Shinsei Bank

Mr. Toru Tanii

Deputy General Manager of the Channel Management Division

SIMM Associates Deploys Debt Collection Software Suite

SIMM Associates

Jeff Simendinger

Associates Chief Operating Officer

SJ Traffic Control improves customer service with CIC

Anders Edgren

Former Technical Manager

Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer Service and Reduce Costs

SPS Commerce

Patrick Maurer

Vice President and Senior Operations Officer

T-Mobile Austria Uses Cloud Contact Center Solutions from Interactive Intelligence

T-Mobile

Markus Lachowitz

Senior Solutions Project Manager, T-Mobile Austria

Industrial Products Distributor Deploys Customer Engagement Software Solution for Its 15 Contact Centers

Tenaquip

Heather Morrison

Manager of Information Systems and Operations Management,TENAQUIP

Thomas Cook Northern Europe improves customer service

Thomas Cook

Annika Myrberg

Customer Service Manager, Ving, Sweden

Auto Parts Dealer Deploys All-inOne IP Communications System to Streamline Operations

Transamerican Auto Parts

Eric Couts

Telecommunications Director for Transamerican Auto Parts

Customer Interaction Center® and Siebel® eBusiness™ Software Give Triton a Customer Service Advantage

Triton Technologies

UNC Charlotte Saves Time, Adds Convenience with Messaging Interaction Center™ from Interactive Intelligence

UNC Charlotte

Tom Lamb

Chief Technology Officer

Uni-Tel Cuts Cost of Customer Service by Implementing Interactive Intelligence Software

Uni-Tel

Alexander Holterman

Deputy Managing Director

All-in-One IP communications software manages tenfold customer interactions with fewer agents while Reducing Costs

VEGAS.com

Rob Cate

Senior Director of Contact Center Operations

VIPdesk Manages Explosive Growth of Remote Agent Workforce Using Customer Interaction Center®

VIPdesk

Sally Hurley

President of VIPdesk

Accounts Receivable Management Company Deploys Hosted Debt Collection Software Suite for Fast Startup and Maximum Flexibility

Virtuoso Sourcing Group

Judy La Spada

CEO

New Services Offered and Greater Savings with All-in-One IP Communications Software Suite

Visaya Knowledge Process Outsourcing Corporation

Cesar E. Valenzuela

President of VisayaKPO

VIZIO Deploys Application-Rich IP PBX from Interactive Intelligence

Vizio

Kelly Kranz

Technical Support Manager

Healthcare Education Company Improves the Customer Experience Using Cloud Contact Center Solution

VMS BioMarketing

Voice Contact Center: For the Outsourcer, Safety and Flexibility are Essential

Voice Contact Center

Daniel Kruczyński

Customer Service Director

Walgreens Deploys Multimedia Queuing for Reduced Costs and Improved Productivity

Walgreens

Ross Talbot

Help Center Manager of System Support and Development

Life Insurer Reduces Costs and Improves Customer Service Using All-in-One IP Communications Suite

Western & Southern Life

Joe Lynch

Assistant Vice President

Integrated communication with citizens

Wroclaw City Hall

Mariusz Kiciński

Head of the ICT Citizen Support Center, Wrocław City Hall

Improved Performance Thanks to Implementation of Interactive Intelligence Communications System

Zagiel S.A.

Iwona Wach

Vice President and CEO

Solving service issues and enhancing the customer experience

ZUS

Dariusz Śpiewak

Vice President

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Interactive Intelligence B2B Case Studies & Customer Successes

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