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Visit WebsiteFinancial Software and Services Provider Improves Customer Response Time Using Communications-Based Process Automation Solution
ABC Financial
Jill Dozier
Chief Operations Officer
Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.
Case Studies
Showing 99 Interactive Intelligence Customer Success Stories
AFAS successfully integrates CIC and Microsoft® Lync™
AFAS Software
Martijn Delahaye
Marketing Manager
Aiphone Provides “Big Company” Contact Center Service with Small Staff, Using Enterprise IP Telephony and Web Self-Service
Aiphone
Doug Niman
Network and Domino Administrator
All-in-one solution improves client services in Allianz Group
Allianz
Jolanta Stockinger
Call Center Director, Allianz Group
Allianz-Ţiriac Asigurări Improves Customer Service with an All-in-One Solution
Allianz-Ţiriac Asigurări
Adriana Ohanisian
Customer Care Director, Allianz-Ţiriac Asigurări
Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications Application
Alta Resources
David Coe
Chief Information Officer
Mortgage Provider Integrates All-inOne IP Communications Software Suite with Salesforce
American Advisors Group (AAG)
Christopher Mullins
Chief Operating Officer
Credit Union Upgrades to Version 4.0 of the Interactive Intelligence All-in-One IP Communications Software Suite
Americas Credit Union
Dylan Mathews
Director of IT, ACU
Collection Firm Deploys All-in-One IP Communications Software Suite for Combined Contact Center and Dialer Solution
Apex Financial Management
Robert Ezsak
Director of Information Technology
Consumer Electronics Retailer Deploys All-in-One IP Communications Software Suite
B & H Foto & Electronics Corp
Levy Mertz
Systems Manager
Bentley Systems Deploys Integrated All-in-One IP Communications Software Suite and Microsoft® Lync® Solution
Bentley Systems
Janie Gordon
Director of Global Infrastructure
Blinds.com Deploys Communications-Based Process Automation Software
Blinds.com
Martin Claggett
Director of Operations
Blinds.com Deploys All-in-One IP Communications Software Suite Enterprise-Wide
Blinds.com
Steve Riddell
VP of Operations
Effective Customer Service in Bank Ochrony Środowiska
BOS Bank
Jaromir Tomaszewsk
BOS Bank
Law Firm Deploys Enterprise IP Telephony System by Interactive Intelligence
Broyles Kight & Ricafort LLP
John Broyles
Partner and Practicing Attorney
Camden Property Trust Deploys Communications-Based Process Automation Software
Camden Property Trust
Alison Hall
Director
Credit Union Deploys All-In-One IP Communications Software Suite
Campus USA
Jennifer Willis
Contact Center Branch Manager
CAPITAL Card Services Improves Contact Center Agent Performance with All-in-One IP Communications Software Suite
CAPITAL Card Services
Jill Point
Senior Vice President
Healthcare Services Company Deploys All-in-One IP Communications Software Suite
Carenet
Justin Blankenship
Vice President of IT
Magazine Subscription Fulfillment Company Uses Speech Recognition
CDS Global
Marc Francisco
Senior Product Manager for Customer Service Systems
Interactive Intelligence system in the National Agricultural Census and the National Census of Population and Housing
Central Statistical Office
Janusz Dygaszewicz
Director, Central Census office
Multi-channel IVR Increases Operation Efficiencies
Ci Direct
Utility Company Upgrades Interaction Management Platform to Accommodate Growth
Citizens Gas & Coke Utility
Andrew Proctor
Vice President of Information Services
Global Provider of Cloud-based Collaboration Services Deploys Integrated Contact Center, Remote Web Support, and CRM Solution
Citrix
Seth Woltz
Director
Medical Accreditation Firm Deploys Unified IP Communications Solution
COLA
Larry Senior
IT manager
Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service
Creative Memories
Gail Stanger
Director of Consultant Services
Credit Union Reduces Costs By Integrating Branch Offices Using All-in-one IP Communications Software Suite
Credit Union of America
Richard Logan
IT Manager
Gaming Software Provider Dramatically Improves Multichannel Contact Center Performance Using Interactive Intelligence Software
CryptoLogic
A. J. Slivinski
Contact Center Director and Managing Director, WagerLogic
Travel Insurer Gains Competitive Edge with Personalized Customer Service Using All-in-One IP Communications Software Suite
CSA Travel Protection
Ann Marie Henderling
Manager of IT Operations
Home Security and Satellite TV Dealer Builds Innovative Work Environment Using All-in-One IP Communications Software Suite
DEFENDER Direct
Gregg Albacete
Chief Information Officer
Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers
Delta Dental Plan of Wisconsin
Karen Johnson
Vice President of Operations
Enterprise Software Provider Deploys Integrated Contact Center Automation and Customer Experience Software Suites
Deltek
Brian Daniell
SVP of Customer Care
Credit Union Simplifies with SIPbased IP PBX Communications Solution
Dupaco Community Credit Union
Steve Ervolino
Vice President of Information Services and Technical Support
Outsourced Contact Center for Education Market Deploys Bundled Communications System
Education Sales Management (ESM)
Murray Smith
Vice President of Business Development and Marketing
Outsourced Contact Center Deploys Cloud Solution with Eye Toward Future
EMS Inc
Paul Staehlin
Director of Operations, EMS
Technology Solutions Provider for Legal Firms Chooses SIP Device for High-Quality, Low- Cost IP Desk Phone Alternative
Epiq Systems
Francis Hawthorne
Contact Center Manager
All-in-One IP Communications Software Suite Helps Unify Branch Offices While Reducing Credit Union Costs
Financial Center
Dennis Clark
Assistant Vice President of Information Systems
Student Loan Servicing Firm Revamps Communications System
Firstmark Services
Bob Beiersdorf
Vice President and General Manager
Credit Union Consolidates Communications Infrastructure with All-in-One IP Communications Software Suite
FORUM Credit Union
Cameron Piercefield
Vice President of Technology
Genesco Uses Communicationsbased Process Automation Software to Streamline Contact Center Processes
Genesco
Nelson Boren
Vice President of the Journeys Group
Glenview State Bank Deploys All-inOne IP Communications Software
Glenview State Bank
Göteborg Energi: The Benefits of Buying CIC
Goteborg Energi
Mikael Hedin
System Administrator
Healthcare Benefit Management Provider Deploys All-in-One IP Communications Software Suite
HealthHelp
Steve Spar
Chief Information Officer
Teleservices Provider Deploys All-in-One IP Communications Software Suite to Support 3,000 Agents Across 30 Contact Centers
InfoCision
Mike Herston
Vice President of Call Center Technology
Full Integration of Customer Service Processes
ING Bank
Arkadiusz Zdebel
Head of Call Center Project
Interactive Intelligence cloud communications solution integrates with screen-reading software to give CSRs who are blind or visually impaired faster access to information
InspiriTec
Peter Johnson
Senior Telephony Engineer
Casino Gaming Technology Firm Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite
International Game Technology
Doug Owen
Manager, Service Desk and Support
Purchasing Co-op for SUBWAY Improves Customer Service Using Application-Rich IP PBX
IPC
James Esposito
Director of Operations
Irwin Mortgage Enjoys Maximum Rate of Return from Combined Cisco/Interactive Intelligence Solution
Irwin Mortgage
Jason Perry
Information Systems Manager
Transportation and Logistics Company Chooses All-Software IP PBX as Part of Disaster Recovery Initiative
Langham Logistics
John Huybers
Director of Global Information Technology
Strengthens its Competitivness by Investing in Interactive Intelligence
Lansforsakringar
Rakel Sandström
Head of Business Support
Lasik MD Reduces Telephony Costs by $30,000 Annually with All-in-One IP Communications Software Suite
Lasik MD
Lapierre
Lasik MD
Customer service system tailored for business needs
mBank
Łukasz Opoka
Head of the Planning and Development Department
MCAP dramatically reduces expenses for maintenance and customization, while improving service to customers and lenders
MCAP
Susan Motz
Director of IT
Memira increases their service level by implementing a new contact center solution
Memira
Daniel Gellerbrink
CIO, Memira
Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and Ease-of-Customization
MidwayUSA
Joel Felten
Vice President of Information Systems
Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience
MOHELA
Laura Catlett
Director, Contact Center
Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite
MOHELA
Don Bertie
CIO
Fitness Retailer Uses IP-based Unified Communications Software Suite to Cost-effectively Deliver Global Phone Service
Nautilus
Duane Longhofer
Telecom Manager
Vehicle Protection Plan Provider Chooses Communications-as-aService for Growing Contact Center
Naviss Direct
Art Pender
COO
Netshoes reduces caller wait time and average call length, while doubling sales orders
Netshoes
Juliana Ferrite
Customer Service Center Manager
New Era Tickets Chooses Communications-as-a-Service
New Era Tickets
Thatcher Young
Director of Call Centers
Property and Casualty Insurer Chooses All-in-One IP Communications Software Suite
New York Central Mutual
Bill Couperthwait
Vice President of Customer Service
All-in-One IP Communications Software Suite Helps Faculty and Students Connect
North Central Michigan College
Glenn Cerny
Former Dean of Technology and Business Services
CIC Enhances Nowa Era Publisher’s Customer Service
Nowa Era
Wojciech Sak
CRM director, Nowa Era
Distance Learning School Migrates to an All-Software, Application-Rich IP PBX
OHDELA
Corey Toth
IT and Communications Manager
Teleservices Firm Deploys Unified Communications Software Suite to Cost-effectively Deliver MultiChannel Customer Service
PATLive
Glen Davidson
PATLive
Philips Chooses Communicationsas-a-Service Solution for Global Contact Centers
Philips
Erwin Thomas
Senior Director of Customer Care Solutions Center
Cycling Products Distributor Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite
Quality Bicycle Products
Thomas Moore
Telecom Administrator
Cycling Products Distributor Deploys All-in-One IP Communications Software Suite
Quality Bicycle Products
Thomas Moore
Telecom Administrator
CIC in Raiffeisen Bank: Lower costs and more efficient customer service
Raiffeisen Bank International
Jacek Późniewski
Customer Service Technology Development
Customer Interaction Center® (CIC) for a Large Offshore Contact Center
Rainmaker Asia Systems
Andrew Sarakinis
Vice President Asia Pacific & General Manager
Outsourced Contact Center Deploys All-in-One IP Communications Software Suite
RDI
Jim Borum
Senior Vice President
Water Heater Industry Pioneer Chooses Cloud-based Communications-as-a-Service Solution
Rheem
Darryl Riggs
Manager of Customer Care
PBX Replacement Software Boosts Operational Efficiencies for the Small Enterprise
Server Products Inc.
Ron Ripple
Vice President of Server Products
SERVODATA - Customer Case Study
SERVODATA
Klaus Schnurbus
Business Director, SERRVODATA GmbH
Shinsei Bank Deploys All-in-One IP Communications Software Suite by Interactive Intelligence
Shinsei Bank
Mr. Toru Tanii
Deputy General Manager of the Channel Management Division
SIMM Associates Deploys Debt Collection Software Suite
SIMM Associates
Jeff Simendinger
Associates Chief Operating Officer
SJ Traffic Control improves customer service with CIC
SJ
Anders Edgren
Former Technical Manager
Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer Service and Reduce Costs
SPS Commerce
Patrick Maurer
Vice President and Senior Operations Officer
T-Mobile Austria Uses Cloud Contact Center Solutions from Interactive Intelligence
T-Mobile
Markus Lachowitz
Senior Solutions Project Manager, T-Mobile Austria
Industrial Products Distributor Deploys Customer Engagement Software Solution for Its 15 Contact Centers
Tenaquip
Heather Morrison
Manager of Information Systems and Operations Management,TENAQUIP
Thomas Cook Northern Europe improves customer service
Thomas Cook
Annika Myrberg
Customer Service Manager, Ving, Sweden
Auto Parts Dealer Deploys All-inOne IP Communications System to Streamline Operations
Transamerican Auto Parts
Eric Couts
Telecommunications Director for Transamerican Auto Parts
Customer Interaction Center® and Siebel® eBusiness™ Software Give Triton a Customer Service Advantage
Triton Technologies
UNC Charlotte Saves Time, Adds Convenience with Messaging Interaction Center™ from Interactive Intelligence
UNC Charlotte
Tom Lamb
Chief Technology Officer
Uni-Tel Cuts Cost of Customer Service by Implementing Interactive Intelligence Software
Uni-Tel
Alexander Holterman
Deputy Managing Director
All-in-One IP communications software manages tenfold customer interactions with fewer agents while Reducing Costs
VEGAS.com
Rob Cate
Senior Director of Contact Center Operations
VIPdesk Manages Explosive Growth of Remote Agent Workforce Using Customer Interaction Center®
VIPdesk
Sally Hurley
President of VIPdesk
Accounts Receivable Management Company Deploys Hosted Debt Collection Software Suite for Fast Startup and Maximum Flexibility
Virtuoso Sourcing Group
Judy La Spada
CEO
New Services Offered and Greater Savings with All-in-One IP Communications Software Suite
Visaya Knowledge Process Outsourcing Corporation
Cesar E. Valenzuela
President of VisayaKPO
VIZIO Deploys Application-Rich IP PBX from Interactive Intelligence
Vizio
Kelly Kranz
Technical Support Manager
Healthcare Education Company Improves the Customer Experience Using Cloud Contact Center Solution
VMS BioMarketing
Voice Contact Center: For the Outsourcer, Safety and Flexibility are Essential
Voice Contact Center
Daniel Kruczyński
Customer Service Director
Walgreens Deploys Multimedia Queuing for Reduced Costs and Improved Productivity
Walgreens
Ross Talbot
Help Center Manager of System Support and Development
Life Insurer Reduces Costs and Improves Customer Service Using All-in-One IP Communications Suite
Western & Southern Life
Joe Lynch
Assistant Vice President
Integrated communication with citizens
Wroclaw City Hall
Mariusz Kiciński
Head of the ICT Citizen Support Center, Wrocław City Hall
Improved Performance Thanks to Implementation of Interactive Intelligence Communications System
Zagiel S.A.
Iwona Wach
Vice President and CEO
Solving service issues and enhancing the customer experience
ZUS
Dariusz Śpiewak
Vice President
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