Interactions B2B Case Studies & Customer Successes

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Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Case Studies

Showing 11 Interactions Customer Success Stories

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Fortune 50 Financial Services Company achieves 52% call containment and $6.6M annual savings with Interactions IVA

Hyatt Hotels Corporation achieves $4.4M in cost savings with Interactions' Conversational Reservations Virtual Assistant

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Leading Automaking Company achieves 2× customer engagement and 35% faster responses with Interactions

Leading Gift-Giving Retailer achieves 74% self-service and saves 7.9M agent minutes with Interactions

Major Automotive Company achieves 46% faster responses, 54% more unique customer engagements and 10× better classification accuracy with Interactions

Major Telecommunications Provider achieves millions in cost savings and vastly improved customer experience with Interactions

Major U.S. Telecommunications Company achieves 98.90% intent capture and PCI-compliant call security with Interactions

SRP (Salt River Project) doubles self-service rates and cuts seasonal live-agent hires with Interactions' conversational Virtual Assistant

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TXU Energy achieves 18% higher call containment with Interactions' Ivy Virtual Assistant

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Westar Energy achieves 80% customer satisfaction and 39% self-service completion with Interactions' Intelligent Virtual Assistant

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World-leading Athletic Brand achieves premium global customer experience and saves 7M+ agent minutes with Interactions IVA

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