Case Study: Azienda Bergamasca Formazione achieves unified multi-site communication and centralized information with Interacta

How to standardise processes, centralise information and improve internal communication

Azienda Bergamasca Formazione (ABF), a public administration entity providing vocational training across eight locations, faced a challenge in unifying its disparate operational processes and improving internal communication. With each of its eight sites having developed distinct ways of working, information was often siloed and incomplete. ABF partnered with vendor Interacta to centralize information and create a cohesive operational structure across its entire organization.

Interacta’s solution provided a unified platform for internal communication and process management. The implementation included a central community for company-wide updates, a dedicated service communication space, and a ticketing system for reporting issues and initiating cross-departmental tasks. This centralized approach allowed ABF’s 495 team members to collaborate effectively, map over 4,000 collaborations, and gain real-time visibility into all activities across its eight sites, resulting in significant time savings and data-driven decision-making.

Azienda Bergamasca Formazione

Silvia Spreafico

Head of Continuous Training and Llifelong Learning