Case Study: University of Kentucky HealthCare achieves successful intranet launch and improved employee engagement with Interact Software

University of Kentucky HealthCare - Customer Case Study

UK HealthCare faced urgent needs to improve communication, information access and workforce engagement as it navigated rapid growth and the COVID-19 pandemic. To replace a fragmented legacy homepage (with links in over 200 locations) and reduce email overload, UK HealthCare partnered with Interact to deliver a new intranet, The Loop.

Interact provided strategic professional services and an MVP-driven implementation that integrated existing SharePoint sites, robust search, feedback tools and analytics, and supported a phased rollout. The Loop went live within six months, and adoption rose from 7% at launch to 52% (surpassing their 35% email‑open–rate target), demonstrating measurable gains in engagement and centralized access thanks to Interact.

University of Kentucky HealthCare

Jan Taylor

Director Corporate Communications