Case Study: New York Racing Association achieves unified internal communications and 75% workforce engagement with Interact Software

The New York Race Association storms ahead with great internal communications

The New York Racing Association (NYRA), one of the largest thoroughbred racing organizations in the USA with roughly 1,200 employees across three major tracks, needed a way to communicate mission, standards and operational information across widely dispersed teams. To solve that challenge NYRA selected Interact and deployed an intranet — Inside NYRA — built on Interact intranet software to give staff fast access to information, people and shared resources whether at a desk or a kiosk on-site.

Interact implemented Inside NYRA with team sites, a People Directory, HR repositories, a Daily Handle dashboard, weather feeds, recognition pages and Interact Analytics to measure use. The result: more than 75% of NYRA’s workforce now access the intranet regularly, collaboration and onboarding have improved, content is tailored via analytics, and staff can see real-time commercial performance and key updates — driving greater engagement and more consistent guest-focused behavior.

New York Racing Association

Jim Ranton

Chief Human Resources Officer