Case Study: ServPro achieves streamlined crisis communications and $741,000 virtual-event savings with Interact Software

ServPro’s intranet is an invaluable source of authoritative resources for frontline and desk-based colleagues alike

ServPro, an emergency response company with over 1,900 franchises and 15,000 franchise and corporate teammates, needed fast, clear communications during the COVID‑19 response, a way to run its first virtual event, and support for thousands of teammates working remotely. To meet those challenges, ServPro partnered with Interact to deploy a new intranet platform (SERVPRONET) as a central communications and resource hub.

Interact’s intranet centralized program launches, reduced all‑company emails, and delivered a visual “front page” and targeted notifications, streamlining communications and keeping resources in one place. The platform powered the Certified: SERVPRO Cleaned rollout that helped drive over $300 million in COVID‑related cleaning in 2020, produced a 57% increase in site visits and a 27% increase in pageviews year‑over‑year, and enabled a virtual convention that saved ServPro $741,000.

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