Case Study: SEGRO achieves Europe-wide staff connection and 80–90% intranet adoption with Interact Software

SEGRO connects staff across Europe to share knowledge and drive positive customer experiences with The Box

SEGRO, a UK REIT and owner-manager of modern warehousing across Europe, faced fragmented communication and low engagement from a dispersed, multilingual workforce using a legacy intranet that lacked on‑demand access and social features. To move from top‑down broadcasting to two‑way conversations, SEGRO selected Interact to deliver a new employee‑focused intranet, branded internally as "The Box."

Interact implemented a user‑focused intranet with regular product updates, strategy support, content workshops and adoption campaigns (teaser emails, digital treasure hunt, leader role‑modelling) to centralize policies, encourage social behaviours and simplify access to critical information. The Box achieved consistent 80–90% adoption across SEGRO, boosted knowledge sharing and made news and role‑critical content highly accessible — demonstrating Interact’s measurable impact on engagement and day‑to‑day productivity.

SEGRO

Louise Culpin

Internal Communications Manager