Case Study: Mattress Firm achieves a unified intranet and 76% employee adoption with Interact Software

Mattress Firm unites over 10,000 staff with their new Interact intranet BEDpost

Mattress Firm, the US specialty bedding retailer with over 3,500 stores and 10,000+ employees, faced fragmented internal communications after rapid growth through acquisitions. The company was operating three separate intranet platforms and an ineffective SharePoint hub that made search, content maintenance, and employee collaboration difficult. To create a single, easy-to-use hub with two-way engagement, Mattress Firm turned to Interact and launched a new intranet called “BEDPost” using Interact’s intranet software.

Interact consolidated content from all business units into BEDPost, improved navigation and search, added Forums for real‑time “Affirmations” and the “Gr8 Ideas” idea-sharing boards, and delegated content ownership to departmental managers for easier maintenance. The Interact implementation drove strong engagement: almost 2.5 million visits and 76% employee adoption within six months, more than 300,000 searches in that period, and active forum participation (e.g., 252 threads and 8,556 visits to Gr8 Ideas), helping boost collaboration and streamline communications across the business.

Mattress Firm

Tammy Friedeck

Communications Manager