Case Study: Sony Interactive Entertainment achieves 91% monthly intranet adoption and reduces HR enquiries 35% and IT enquiries 50% with Interact Software

Interact supports Sony to provide an outstanding employee experience

Sony Interactive Entertainment, a global team of over 11,000 employees, faced fragmented communications and two legacy SharePoint intranets after a 2016 merger that left staff feeling out of the loop. To strengthen a one‑company culture and boost employee self‑servicing, Sony engaged Interact to deliver a modern intranet experience (Center Stage) using Interact’s intranet software.

Interact mapped user journeys and built a streamlined platform with personalized content, social features, and common employee tools (training bookings, holiday requests). The Interact intranet dramatically improved findability with Best Bets, reduced HR enquiries by 35% and IT enquiries by 50% within ten weeks, and now averages 91% of the company using Center Stage each month.

Sony Interactive Entertainment

Jennifer Clark

SVP Communications