Case Study: Magic Memories achieves global employee engagement and cost-effective training with Interact Software

How do you engage and train your global workforce

Magic Memories, a global tourism specialist founded in 1995, faced a rapid expansion that exposed the shortcomings of its legacy intranet: low engagement, fragmented regional teams and a system meeting only about 40% of staff needs after a 2016 acquisition grew the workforce from roughly 500–700 to 2,500. To solve this, Magic Memories selected Interact and its Click intranet to replace the old platform and better connect and train their dispersed employees.

Interact implemented Click as a single source of truth and a virtual learning college, with regional pages, on-demand training modules and private team pages for a global leadership programme. The result: over 70% of the workforce now sees new intranet content, Magic Memories brought 2,500 employees onto the intranet for roughly the same cost previously paid for 500–700, and the organisation reports about a 50% cost saving and substantially improved engagement and learning access.

Magic Memories

Nick Holmes

Group Learning & Development Lead