Case Study: Wheatley Group achieves high staff engagement and reaches hard-to-reach workers with Interact Software

Housing organization, Wheatley Group, show how they engage hard-to-reach workers with Interact

Wheatley Group, a Scotland-based housing, care and property management organisation serving around 250,000 people, faced the challenge of keeping nearly 3,000 dispersed and often non-desk workers informed and engaged. To solve this, Wheatley Group implemented Interact’s intranet platform, W.E. Connect, to reach hard-to-reach staff across shift patterns and multiple locations and to provide tailored, mobile-friendly communications.

Interact’s solution combined targeted newsfeeds, customizable homepages, a push toward a mobile app, and a focus on short-form video and initiatives to drive participation. The results are measurable: 86% of staff log in monthly and take action, 64% check W.E. Connect, 77% rely on it for the latest news, 80% find what they need easily, and 41% engage with content—outcomes Interact helped deliver while improving search, content targeting and frontline engagement.

Wheatley Group

Laura Hood

Internal Communications Officer