Case Study: Dex Media achieves unified collaboration and cuts IT support by 104 hours/month with Interact Software

Dex Media brings distributed teams together with social collaboration tools and out-of-the-box innovations

Dex Media, a US multi-channel marketing company serving hundreds of thousands of small and medium businesses, faced fragmentation after a major merger: two legacy intranets, duplicated systems, high IT overhead and poor information flow that made building a unified corporate culture difficult. To simplify support and improve collaboration, Dex Media selected Interact’s intranet software for an easy-to-manage, social collaboration platform with strong search and out-of-the-box tools.

Interact delivered a single, user-friendly intranet ("The Buzz") that consolidated links, documents and systems, eliminated multiple passwords and encouraged companywide knowledge sharing. The platform was rapidly adopted by 4,000+ employees, cut IT support from an estimated 110 hours/month to just 6 hours/month (a 104-hour monthly reduction), increased collaboration and helped Dex Media build a more unified, innovative corporate culture.

DexMedia

Suzanne Keen

VP of Corporate Communications