Case Study: Cable & Wireless Communications achieves rapid group-wide collaboration and accelerated business transformation with Interact Software

Cable & Wireless Communications accelerated a major business transformation with Interact

Cable & Wireless Communications, a leading telecommunications and internet service provider in the Caribbean and Latin America, needed to rapidly deploy a unified, group-wide collaboration platform to support a major merger and corporate rebranding. After evaluating 15 intranet systems, the company chose Interact’s intranet technology and launched a cloud pilot to 300 US users in just three weeks to kickstart the transformation.

Using Interact, Cable & Wireless rolled the intranet out to 7,500 employees, consolidated six disparate intranet platforms, and established a centralized operating model that improved team collaboration and two-way communications. The deployment delivered measurable benefits — a three-week pilot, faster information discovery, more than 30 active team sites, reduced IT infrastructure and support costs, and time savings for HR, communications and IT — while Interact’s ongoing support and modules ensured continued adoption and security improvements.

Cable & Wireless Communications

Oraine Godfrey

Director of Digital Marketing and Operations