Case Study: AllianceBernstein achieves higher employee engagement and self-service with Interact Software

AllianceBernstein implemented Interact to support decentralized content publishing and self-service facilities to keep employees engaged and productive

AllianceBernstein, a global asset management firm with $686 billion in assets and 25,000–50,000 users worldwide, faced low adoption of its in‑house intranet "The Loop" before 2019: content was often outdated, search performed poorly, and platform management by a small team was a barrier to use. To address these challenges, AllianceBernstein implemented interact to enable decentralized content publishing and greater self‑service for employees.

Using interact, AllianceBernstein relaunched The Loop with new social features (commenting), expanded self‑service content (guidance for Workday profile updates that cut HR Technology support requests), and improved search via Keywords and Best Bets, which yielded only three “failure to find” incidents in nine months. Since the spring 2019 relaunch the firm has seen strong adoption and interaction, a broader content expansion, and a survey score for “keeping in touch with employees” that outpaced 50 similar companies by 19 points.

AllianceBernstein

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