Case Study: Office Outlet streamlines multi-location operations with Intelocate

Office Outlet resolves 11,000+ issues and cuts emails 75% with Intelocate

Office Outlet, a UK-based retailer with over 180 locations, faced a major challenge in streamlining communication across its business following an ownership change. The company needed a unified system to manage the chaos of store-level issues and requests that were being handled through disconnected platforms like email and text. To solve this, they turned to the vendor Intelocate for its operational platform.

By implementing Intelocate's solution, Office Outlet unified its communications, providing full visibility and control over issue resolution. The results were significant, including the resolution of over 11,000 issues in under a year and a 10x increase in issue-resolution speed. Intelocate helped the Facilities team cut their daily time spent handling issues from over three hours to just thirty minutes, creating a much more efficient and transparent operation.

Office Outlet