Case Study: Office Outlet achieves faster issue resolution with Intelocate

Office Outlet - Customer Case Study

The UK-based retailer Office Outlet faced a major operational challenge after separating from its US parent company. The operations team needed seamless communication across its many stores, departments, and external vendors to manage a complex rebranding and restructuring. Communication was chaotic, arriving through endless emails, texts, and other uncoordinated platforms, making it difficult to track and resolve store-level issues efficiently. They selected the Intelocate platform to bring order to this process.

Intelocate provided a unified system for communication and issue management. The solution was implemented across the entire business within six weeks, leading to a 10x increase in issue-resolution speed and a 75% reduction in emails per task. The Facilities team alone cut the time spent handling daily issues from over three hours to just thirty minutes. Using Intelocate gave Office Outlet full visibility and control over operations, resolving over 11,000 issues and creating a more transparent and efficient process.

Office Outlet

Lyndsey Bill

Retail Operations Manager