Case Study: Belleville School District achieves 50%+ faster resolution times with Intelocate

Belleville School District cuts resolution times by 50%+ with Intelocate

Belleville School District was struggling with fragmented operational systems, relying on email, spreadsheets, and manual workarounds across its facilities, IT, custodial, and transportation departments. This lack of a unified intake process led to low visibility, unclear accountability, and slow resolution times for requests. The district turned to Intelocate's operations platform to address this challenge.

By implementing Intelocate's centralized request submission with automatic routing and mobile issue flagging, the district achieved significant results. Resolution times were cut by more than 50%, saving 2.5 staff hours per site per day and reducing email volume per task by 75%. Intelocate eliminated duplicate reporting and provided real-time visibility into the status of all requests.

Belleville School District