Case Study: ADL Developments streamlines property issue resolution with Intelocate

ADL Developments reduces issue management time by 60% with Intelocate

ADL Developments, a UK and Ireland-based property developer, faced operational challenges managing maintenance and communication across its growing portfolio of residential and commercial properties. With issues being handled through a disjointed mix of phone calls, emails, and spreadsheets, the company lacked transparency and efficiency. They turned to the vendor Intelocate for a solution to streamline their issue resolution process.

Intelocate provided a user-friendly platform that centralized all communications with tenants and contractors. The solution was implemented quickly and resulted in a dramatic improvement: ADL increased its issue resolution speed by 10 times, reduced time spent on management by over 60%, and achieved a 75% reduction in emails per task.

ADL Developments