Case Study: ADL Developments achieves faster issue resolution with Intelocate

ADL Developments - Customer Case Study

ADL Developments, a UK and Ireland property developer and manager with 13 properties under management and 55 more under development, needed a better way to handle maintenance, compliance, and operational issues across multiple sites. Before working with Intelocate, issue management was spread across phone calls, emails, spreadsheets, and texts, making it difficult to maintain transparency, control costs, and keep up with fast-moving property-level problems.

Intelocate implemented a lightweight, user-friendly issue resolution and task management platform for ADL Developments, including SMART email communication and centralized tracking across locations. The rollout took just 30 minutes, and results were significant: ADL reduced daily issue-management time by more than 60%, cut emails per task by 75%, and increased issue-resolution speed by 10x, while also improving visibility, contractor accountability, and operational control.

ADL Developments

Paul McGowan

Chairman