Case Study: nCino scales education and reduces operational lift with Intellum

nCino reduces operational lift by 97% with Intellum

nCino, a leading provider of intelligent banking solutions, faced the challenge of educating its employees, customers, and partners on complex financial technology using a fragmented system. Their previous LMS created operational drag with manual reporting, siloed systems, and disjointed certification processes. To solve this, nCino partnered with vendor Intellum to implement its learning management system and redesign its education program.

Intellum's solution involved a phased rollout, starting internally with employees before expanding to external audiences. This streamlined nCino's training logistics and integrated with systems like Workday and Salesforce. The results were significant, including a 97% reduction in operational lift, fully automated onboarding, and the ability to generate revenue through paid certifications managed directly on the unified Intellum platform.

nCino