Case Study: Mindbody reduces support contacts and improves lesson ratings with Intellum

Mindbody cuts support contact by 50% with Intellum

Mindbody, a leading wellness experience platform, faced challenges with its customer education program. Frequent product updates made content difficult to keep current, and the video-heavy format was hard to scale. The team also lacked insights into how learning impacted key business goals like reducing support tickets. To address this, Mindbody turned to vendor Intellum and its Evolve content authoring tool to modernize its Learning Center.

Using Intellum Evolve, Mindbody created a more interactive and modular learning experience. This solution allowed for faster content updates and provided valuable data through built-in analytics and feedback tools. The results were significant: users who complete training now contact support less than half as often, proving a major impact on self-sufficiency. Additionally, lesson satisfaction scores average 4.5 out of 5, and the team can now update content more efficiently to keep pace with product changes.

Mindbody