Case Study: Instacart achieves visibility into shadow IT and six-figure SaaS savings with Intello

Gaining visibility into shadow IT and creating their company's first SaaS policies and guidelines

Instacart, a fast-growing grocery delivery company, faced limited visibility into SaaS usage across 500+ employees and 1,000+ applications, making it hard to anticipate costs, spot overlaps, and enforce security and compliance. To build the company’s first SaaS policies and guidelines, Instacart selected Intello’s SaaS management platform, leveraging G Suite–based permissions to discover shadow IT and establish baseline usage data.

Intello’s solution deployed in minutes (G Suite setup took 5 minutes; full deployment under 3 days versus months for an enterprise alternative) and gave cross-functional teams immediate visibility. Using Intello, Instacart audited usage, eliminated wasted licenses and app overlaps, and uncovered hundreds of thousands in software spend, enabling stronger contract negotiations, tighter procurement policies, and follow-on Okta and BetterCloud implementations—delivering measurable cost savings and compliance improvements.

Instacart

Anais Farges

Head of IT