Case Study: Barnes & Noble College Booksellers halves package processing time and boosts mailroom efficiency with IntelliTrack Package Track

Package Tracking Provides Efficiency and Improved Operations for Barnes & Noble Education

Barnes & Noble College Booksellers manages campus bookstores and mailroom services at select universities, including Hofstra University, where employees struggled with a fully manual package process. Using carbonless copy forms and manual email notifications, the mail office required multiple staff and many payroll hours to process 200–300 packages during peak periods, frequently lost paperwork, couldn't track chain of custody, and had to pull staff away from bookstore sales to handle package chaos.

IntelliTrack implemented its Package Track solution—locally hosted with Datalogic Elf handhelds, automated scan-triggered email notifications, electronic signatures, SQL database uploads, and customizations (data fields, upload timing, email templates and transaction safeguards)—with onboarding support from SAB Solutions. The IntelliTrack deployment cut package processing time roughly in half, eliminated time spent hunting missing packages, improved traceability and audit trails, enabled timely student notifications, and freed staff to focus on sales, leaving employees and administrators more satisfied.

Barnes & Noble College Booksellers

Steve Babbitt

General Manager