Case Study: Medical Response for the Diplomatic Corps (MRDC) achieves real-time inventory visibility and streamlined patient tracking with IntelliTrack

Medical Response for the Diplomatic Corps Digitizes Inventory and Patient Tracking with IntelliTrack

Medical Response for the Diplomatic Corps (MRDC), which runs a 24/7 clinic in Juba, South Sudan, faced inefficient, paper-based processes for clinical and laboratory inventory and patient tracking that caused inaccurate counts, delayed replenishment, and heavy staff time burdens. To digitize and streamline operations, MRDC selected IntelliTrack and its barcode-based solutions, including IntelliTrack Inventory and a pilot of IntelliTrack Assets for patient tracking.

IntelliTrack implemented a cloud-based inventory system and a customized assets solution using handheld barcode scanners, enabling real-time tracking of supplies and patient visits. As a result, MRDC fully digitized its processes, achieved faster and more accurate inventory counts, real-time visibility for support staff in the U.S. to trigger prompt reorders, reduced overhead and item losses, and significantly improved clinic efficiency and patient check-in/out workflows — delivering measurable time and cost savings.

Medical Response for the Diplomatic Corps (MRDC)

Charles Linderman

General Director