Case Study: Avista Utilities achieves fully integrated customer service with Oracle CC&B and IntelliTect

Avista Utilities delivers 120+ integrations in two years with IntelliTect

Avista Utilities, an energy provider serving over 680,000 customers, faced the challenge of upgrading its tightly integrated, twenty-year-old homegrown customer information system (CIS), work management system, and meter applications. They partnered with IntelliTect for technical leadership, architecture, and integration services to replace these systems and maintain exceptional customer service.

IntelliTect designed and implemented the integration solution, implementing Oracle CC&B and IBM Maximo. The project involved developing over 120 complex integrations between these new systems and other line-of-business applications. IntelliTect successfully delivered the fully integrated platform on time, enabling Avista to achieve its goal of seamless meter-to-cash operations and ensuring system stability and operational efficiency post-launch.

Avista Utilities