Case Study: The Town of Fishers achieves streamlined resident services and cost savings with Intellistack

The Town of Fishers - Customer Case Study

Formstack partnered with the Town of Fishers to streamline how residents and staff interact with municipal services. Facing paper-based processes for business inquiries, job applications, park permits and surveys, the town needed a simple, low-cost way to improve customer service, reduce administrative overhead and cut paper use.

By deploying Formstack forms across departments, Fishers moved applications and permits online, enabling immediate submissions, centralized data storage and easy data manipulation. The result: faster service for residents, significant time and cost savings for staff, reduced paper waste, and the ability to quickly filter large applicant pools — all with broad adoption across the organization.

The Town of Fishers

Scott Fadness

Deputy Town Manager