Case Study: Bentley InnoMed achieves 96‑hour time savings and fast, traceable supply‑chain planning with Intellistack

Simplifying Supply Chain Planning and Product Feedback

Bentley InnoMed GmbH, a medical‑device company represented in over 80 countries, faced inefficient, siloed processes for annual forecasting and product‑feedback collection. Relying on manual data entry, emails, PDFs, Excel sheets and paper workflows created communication gaps and information loss—costing the team more than 96 hours each time the compliance-driven feedback cycle ran six times a year.

Working with abilex GmbH, Bentley implemented Forms for Salesforce using dynamic prefill and conditional logic to digitize forecasting and partner surveys. Data is now automatically prefilled, personalized and routed into Salesforce, cutting processes from hours or days to minutes, improving traceability and standardization, enabling better partner follow‑up and a more professional partner experience, and positioning Bentley to expand the process to 70+ partners across 80 countries.

Bentley InnoMed

Eberhard Keihl

Global Product Manager