Case Study: Pronto Marketing achieves streamlined client onboarding and automated workflows with Intellistack

Marketing Consulting Company Uses Forms to Embody Mission

Pronto Marketing, an internet presence management firm based in Bangkok serving over 725 small businesses across 13 countries, needed to practice the online-first processes it recommends to clients. Its customer sign-up and intake relied on Word document attachments, which was inefficient, inconsistent, and didn’t support the scalable, professional experience Pronto promised to busy small-business owners.

Pronto implemented Formstack to automate and streamline intake and internal workflows. Using Formstack integrations (for example, creating Zendesk tickets with automatic assignment) and conditional logic, Pronto now captures accurate, up-to-date information, tailors the experience to each client, reduces manual work and costs, and provides a faster, more professional onboarding process.

Pronto Marketing

Derek Brown

Founder