Case Study: Plexus Worldwide achieves 24/7 customer support with Intellistack

Louis Puts Customers First with 24/7 Access to Support

Plexus Worldwide, an international provider of nutritional supplement products, needed a better way to deliver fast, 24/7 customer support and reduce the delays and frustration caused by email-based requests like order status and reshipment questions. The company wanted a simpler, mobile-friendly way for customers to submit the right information the first time, and turned to Intellistack’s forms solution.

Intellistack implemented easy-to-use forms in Plexus Worldwide’s Help Center, enabling customers to self-serve and submit account-specific requests around the clock. Within about six months, more than 25% of customer contacts were coming through the forms—well above the original 10% goal—while freeing up agents to focus on higher-value voice and chat support and reducing stress on the leadership team.

Plexus

Louis Ross

VP of Customer Services