Case Study: Greater Baltimore Medical Center improves patient appointment requests with Intellistack

Greater Baltimore Medical Center - Customer Case Study

Greater Baltimore Medical Center, a hospital handling tens of thousands of patient visits annually, needed to improve its online appointment request form. They partnered with Intellistack for a form makeover to enhance the patient experience. The challenge was to create a seamless and trustworthy process for patients booking appointments online.

Intelliskack redesigned the form to match the GBMC website's styling, ensuring patients felt they were still on the hospital's trusted site. The new layout also improved the form's organization and flow. This solution by Intellistack helped build user trust and provided a more integrated and enhanced experience for patients engaging with GBMC's online services.

Greater Baltimore Medical Center