Case Study: FlexPAC improves surveys and service scheduling with Intellistack Formstack

FlexPAC - Customer Case Study

The customer, FlexPAC, a distributor of industrial packaging and janitorial products, faced challenges in efficiently gathering employee and customer feedback and in receiving after-hours service requests. They turned to the vendor, Intellistack, and its online form service to streamline these business processes.

Using Intellistack, FlexPAC created web forms for employee and customer surveys, which were instrumental in guiding a company rebrand and a new website launch. They also implemented a mobile-friendly service scheduler form, which significantly reduced communication delays and equipment downtime for their clients. Intellistack provided a solution that was less costly and time-consuming than previous methods, central to the company's operational improvements.

FlexPAC

Chris Theisen

Director of Digital Communication