Case Study: Eden Creative Communities streamlines contact management and boosts productivity with Intellistack

Eden Creative Communities - Customer Case Study

Eden Creative Communities, which runs sites like FreelanceSwitch for freelance designers, developers, writers and photographers (about 15,000 readers and 500,000 monthly visitors), was overwhelmed by a rising volume of incoming email and the administrative burden of triaging and replying. Managing multiple contact needs (contributors, interviews, reviews, jobs, podcasts) and relying on designers/developers for form changes slowed workflows and pulled time away from core work.

They implemented Formstack to create multiple purpose-built contact forms with branching logic, automated confirmations and direct routing to the appropriate team members. This consolidated several forms into one, captured the right information up front, let the team categorize and prioritize messages automatically, and significantly reduced manual email triage and small admin tasks—freeing time and improving response handling without involving developers.

Eden Creative Communities

Cyan

Eden Creative Communities